Seethe Seethe Seethe Seethe

[Ladyskunk]

Northern part, Jacksonville. Bleh, time to go back to work,

Take care.

Soft

[Unidin]

you know the address?

/grin

[Ladyskunk]

Yep, I know my address, and no, I wont give it out.. Already been burned once when I first started playing about on the internet, husbby and the idiot almost ripped into each other, as the one person decided to try and take it one step further than just a friendly meeting (that and the fact my husband went along when I asked him to kinda made things strained for him I guess. ). It took a threat of calling the PD to keep him away after about a week.

So needless to say, and its all me when I say this, I don't trust anyone that I meet on the internet and any offer to meet is an accident/argument/fight/heart break/potential stalking waiting to happen.

Again, its meant as no offense to anyone, its just that after being burned once I learn so I don't repeat what might cause the problem.

Ah well,

Take care all.

LS

[Lothay]

I think he was joking about the lady calling about her alarm code...

Not really funny, but not as not funny as the other...

- Lothay

[Lilosh2]

I hate them all with an implacable, seething hatred.

I can not stress this enough.
I hate them. With every fiber of my being.

Were the economy better, I would seek a better job.

I wish they would all just leave me he bloody heck alone.

I am on the verge of screaming at this dumb *expletive* on the phone, and telling her exactly what she can do with her nice shiny printer.


AAAAAAAAAAAAAAAAAAARRRRRRRRRRRRRGGGGGGGGGHHHHHHHHH HHH


please help me, my will to live is draining.


-Lilosh

[Verdandi]

Were the economy better, I would seek a better job.

Why not seek a job anyway? You stand to gain an infinite improvement in job satisfaction and an enormous boost in overall happiness. It sounds like it would completely change your life at this point. At worst you risk wasting some time. I'd say that's a worthwhile gamble! Just cause the economy is down doesn't mean there aren't *any* jobs out there, after all! Read the Want Ads with a creative eye. My degree is in sociology/anthropology but my job is doing the finances (among other things) for the library of a local college. Don't feel like you have to focus strictly on the kinds of jobs you've always been doing or always thought you'd do.

[Ladyskunk]

(queue that evil Darth Vador/Imperial March theme from Starwars - edit - no, queue the Black burrow background music)

Come to the dark side, Lilosh, join the tech support for the security services industry. (edit - show massive war room movie exerpts from topgun and any other WW2 movies, also don't forget to add some neato radar images and oh yeah, don't forget to show everyone the default code being punched in. Edit/edit - No, scrap that, show Emperor Crush and Ambassador Dvinn both conning very red and scowling at you ready to attack, perhaps even let them attack the viewer.)

Trade your computer and printer troubles for even more fun and exciting issues.

Here is just a little of what you get.

1. Complete loss of any mechanical aptitude of the callers (i.e. Whats a screw driver and how do you use it.).

2. Mental Lapses when customers' try to remember their personal identification codes.

3. Ear splitting sounds as your customers just have to talk to you while next to the siren thats blaring in the same room their in, from an award winning single headset that could give the TDX promo for movies a run for its money.

But wait!!! Thats not all, if you act now you'll also get -

1. Personal debasement that would leave a Bertox high priest beaming with pride when the customer with a doctorate in basket weaving has had a bad day and wants to make sure you have one to. ("Already did that", "nope, didn't work the last time I spoke with tech support and I don't want to schedule a tech to come out", "What again?", or that all time favorite "You (beep) (beep) (beep) can't get it working, why the (beep) do I bother paying you your (beep) fees each month. I demand to speak with your supervisor now!".)

2. Getting to grow your own personal relationship with your supervisor when he/she gets to talk with your customers and explain to them again why they get to pay an "exhorbant" fee just to get the tech out there at 2 a.m. in the morning.

But theres even more great value!

Plus if you act now, you'll even get this handy dandy Personal Stress increasing effect. Your customers will expect you to be able to repair their alarm systems through the phone lines and demand it all now. Even after letting them know the contrary five times.

Yes, you'll get personal stress, debasement, aggrivation, humiliation, humbling, and learn how to apologize for anything and everything that isn't you or your companies fault.

You get all of that and more when you come join the Dark side of the alarm services industry.

Operators within HR departments are standing by now to take your calls.

Call - 1-800-545-6669, that number again, 1-800-KIL-M-NOW

(edit - end shot, show some footage from bad guys, you know the type, being handcuffed and stuffed into a squad car. Better yet, lets show some footage of Freeport guards doing a beat down on a poor hapless ogre.).

Seriously, its not all that bad.. I'm being too sarcastic, but it does get interesting more often than not.

Take care all.

*hugs*

LS

[Lilosh]

1. Personal debasement that would leave a Bertox high priest beaming with pride when the customer with a doctorate in basket weaving has had a bad day and wants to make sure you have one to. ("Already did that", "nope, didn't work the last time I spoke with tech support and I don't want to schedule a tech to come out", "What again?", or that all time favorite "You (beep) (beep) (beep) can't get it working, why the (beep) do I bother paying you your (beep) fees each month. I demand to speak with your supervisor now!".)

2. Getting to grow your own personal relationship with your supervisor when he/she gets to talk with your customers and explain to them again why they get to pay an "exhorbant" fee just to get the tech out there at 2 a.m. in the morning.

But theres even more great value!

Plus if you act now, you'll even get this handy dandy Personal Stress increasing effect. Your customers will expect you to be able to repair their alarm systems through the phone lines and demand it all now. Even after letting them know the contrary five times.

Yes, you'll get personal stress, debasement, aggrivation, humiliation, humbling, and learn how to apologize for anything and everything that isn't you or your companies fault.

Ahh.. Sounds like my job.

1) These people annoy me. "I already did that". "I dont want to do that". "look, just make it work, ok?"

2) Agreed. The best is when someone buys a $35 dollar printer, and 1 year later calls in to let you know that it has stopped working, and expect you to come out and fix it. All the while telling you what a cruddy printer it is.


And as for your special added bonus, If I have to utter the phrase "I apologize for the inconveince" one more time in my life, its going to be followed by a string of ear-melting vulgarity. Luckily, my current job doesnt make me say it.


-Sharing your pain,
Lilosh

[Cubwynn]

"exorbitant"
"aggravation"
sorry, I'm at work, and I have Grammar Intolerance set to FULL.
*mutter something about going home in several hours*


Luckily, I don't get a lot of phone calls. But there are several facilities that will call and ask for "full, up-to-date, raw numbers on our incidents" - despite the fact that they aren't due until the next week, where they will be easily obtainable online.

"Sure, I don't mind completed fubaring my work schedule for the next 2 weeks because one of your lackeys has a wild hair *CENSORED* *CENSORED*." If I wasn't pressured from the other departments here, I would simply say, "sorry, wait until next week, like the other 50 facilities".

[KakarSmakar]

I guess I'm somewhat lucky as I work helldesk, oops, I mean helpdesk for the companies' network. So I don't have folks from the general public calling here. Although, sometimes it seems just as bad. I had a guy call up today that had removed all the permissions to the folders on one of their share drives today. And he wondered why he couldn't access the files.
/bonk user_01

[Heronmarked]

Techsupport.. I've been in it for three years on different companies.. And I have posted every rant I just read on all messageboards I then visited..

And now I'm back to school and you won't believe how much I miss my helpdeskjob.

All I'm saying is, the grass is always greener....


After all that though.. Helpdesk stories still crack me up.

[Ramlador]

Well of all the stuff I've ever had to deal with, and all the stuff I've heard other talking about, I think this takes the cake for "support nightmare of the year."

http://www.uq.edu.au/education/extra/all.html

I'd say it's work safe, as long as you don't mind snakes. Be sure to read the text at the top as well as seeing all the pictures.

[Jannelle Silverthorne]

Sorry, cooked snakes aren't a nightmare.

Now arguing with a live snake about his choice to warm his hide in "my" power supply wouldn't be much fun. *grins*

[Varlik]

When I was in San Antonio, we had people that had to come out and check the big equipment areas during the fall/winter time and pull out rattlesnakes from 2 - 5 ft long. Talk about people having a problem working on the equipment after seeing things like that come out.

[Jessamyn Sunweaver]

OH Tech Support..

Well I have a story, I do tech support for a living as well. Here is a small humorous one...

Me: Hello and thank you for calling, this is Shauna, may I start off with your logon name?

Man: *gives logon name*

Me: And what seems to be the problem?

Man: Another student is sending me dirty images through the newsgroup.

Me: *boggle* Alright, which one exactly?

Man: *gives me the information*

Me: *logs in and takes a look, everything looks perfectly clean*

Me: Alright, I don't see anything offensive in the post, can you explain to me exactly how you are coming across this?

Man: Well I open her post and double click on the picture attached. It opens up in something called ACDSee...and when I scroll through I see dirty images! There is even a...interesting...movie in here.

Me: ...please hold a moment while I look at this again

Me: *slams on the mute button and precede to laugh my arse off for 3 minutes* (The guy was browsing his hard drive...)

Me: *calmly unmutes the phone* Sir, it appears that there is no sort of "dirty images" included on that post. What ACDSee is, is an image browsing program, and you are most likely looking at your own hard drive.

Man: Oh, ok. Thanks. *click*

I spent the next 10 minutes after that laughing my butt off again. I think my co-workers thought I had gone insane.


Of course then there is the Dark Side of Tech Support...

I had to call my internet provider one day because my connection was starting to become intermittent (and I have CABLE).

To say the least, I was bounced around between Techs, they sent out repair people 3 times, made me buy new hardware before they finally fixed the issue...which had to do with their cable lines under the streets and nothing to do with my system. Only took a month and a half...