Trade Bug

[Sylphan]

When you give an item to an NPC, be sure to wait a few seconds before giving another item.

If you give the item too soon it will be added to the same trade window (4-slot container) as the first item, and when the computer is done 'processing' the first item, it will delete the entire container. So the second item just disappears.

Sometimes it takes a long time to 'process' that first item, for instance when turning trophy items in to the judge there's a lot to do: verify the item, give a clever text response, search through your quests, adjust those quests, and maybe check your tradeskills and/or give you items. Plus there can be delays due to packet loss, lag, or a busy zone.

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BTW, if you do this by accident, you will be tempted to petition using topic 'Item Reimbursement Request' and subtopic 'Gave to NPC'. This is a bad idea! There will be no record of that NPC receiving the second item, so the GM will not help you. There is, of course, no way to make the GM understand that that's the whole point.

To avoid confusing the poor GM, don't mention the NPC, and don't give him more than one task at a time. You first need a GM to verify that you did actually own the item. The fact that a 'create an item' step of a trophy quest is completed is not good enough. You need to tell the GM what time/date you made the item, and get him to search your records and verify that you did have the item on that date. I suggest topic 'missing/lost item'... or perhaps 'character issues' 'trade skill issue'.

Then, if you can get that to happen, you can follow up with a new petition explaining that the item has disappeared although you didn't give it to anybody. This should lead to another search to be sure that you didn't give it to a pet or put it in your shared bank or whatever. But hey, at least the GM can't say there's no record of you ever owning the item. Then, with luck, you might get your item reimbursed.

[Artemisia]

There will be no record of that NPC receiving the second item, so the GM will not help you

I tend to disagree with this, the action of you giving something is logged so if it goes to XYZ NPC there is a log. I think it may be with, for example the trophy NPCs, a huge amount of logs they need to go through.


I tend to agree in part that certain GMs at times are not as helpful as we would like, but it might be nice not to paint them all with the innate moronism brush, and keep into account that a huge part of the EQ population ain't very polite, friendly or patient with GM's so if they have a bad day they may not be as willing to spend the extra 5 minutes and crickey who blames them?

I guess from your post that you seem to have lost something of some value and I am sorry about that, but let's not start fibbing to GM's and add that to the aggrevation they already deal with of rude and obnoxious players.

If you are not satisfied with the /petition you have filed. then write down the petition number (yes each petition has a ticket number) and file it again, saying you are not satisfied with the solution given to you for petition nr xxxx.
Changes are big it goes to another GM who will look at your case again.

So far this has worked for me in the couple of cases where I was not too happy.

[Grolyn]

There is a certain GM who will remain unnamed who is fairly well knows in my guild for being as helpful as a chainsaw in brain surgery. One guildie said and I quoted "GM has gotten better at brushing off customer! (3,000)" after his petition got shot down twice by the same GM.

[Dyllwin]

I don't want to condne lying to get what you want, but until I stop receiving canned responses to a petition that have absolutely nothing to do with the original request, I have no problem with trynig to find a way for the GM to take my issue serious enough to at least read... I'm sure many feel the same way

[Lucian Celeste]

While I don't exaggerate in my petitions I have taken to writing the ID number of the Petition in a notebook, If after 3 unsuccessful petitions about an issue I will shoot an email to the lead GM for my server with all the information as well as the ID numbers of the failed petitions. It usually gets handled correctly then. The answer is still no sometimes but at least I have an acceptable reason as to why then.

[Ilona]

Ooh, how do you find the email address of the lead GM?

[Sylphan]

Artemisia writes "the action of you giving something is logged so if it goes to XYZ NPC there is a log." I wish it were so. But not with this bug. The item doesn't actually go to the NPC.

I would have lost something of value, but didn't, because I repetitioned, and followed the advice in my post, and it worked.

I don't see how I've told anyone to lie to a GM, nor do I recommend it now. If you are hit by this particular bug, it's true that: first you had the item, then you didn't, and no NPC (or PC for that matter) received it from you. That's all true. Also, simplifying an issue and taking it one step at a time is not lying. You don't have to write a long essay explaining every detail of the problem in the first petition... there is such a thing as too much information.

I DID try writing down the first petition number and retrying, explaining why I wasn't satisfied. And got a quick response (amazing) from a GM actually willing to discuss the matter (also amazing). But the 'NPC didn't receive it' issue remained a sticking point. It got to things like (paraphrased) "I can't check if you made the item yesterday because there's no record of that NPC receiving it" and "I can't verify that you owned the item because it wasn't given to that NPC, so I can't help you" and so on. The mere fact of one failed petition will make a GM less helpful in other ways because he assumes he's already handled it and you're just venting. Hence the advice I posted.

[Lucian Celeste]

Ooh, how do you find the email address of the lead GM?

There was a link on the EQ page from Station.sony.com. its been a while since I have had to persue this method and their page has changed since then. I would start there and maybe even poke the knowledge base for how to contact them.

[tuis]

I don't want to condne lying to get what you want, but until I stop receiving canned responses to a petition that have absolutely nothing to do with the original request, I have no problem with trynig to find a way for the GM to take my issue serious enough to at least read... I'm sure many feel the same way

/agree

And on that note, spell and grammar checkers should be standard issue items.

[Carmaris]

Beginning of the year, I came back to EQ after a nearly two year break. I petitioned to have deleted alts (under level 10, disappeared during server merge) used for bank space restored--I lost a lot of tradeskill items. Unfortunately, I could only remember the name of one of the alts--fortunately, it was the one I wanted restored most. Kind GM looked into it, found a backup of the character and I got him back.

A few days later, I decided to reactivate my second account. Petitioned on that one as well--again, lost several bank space 'toons, but the one I wanted back most was the one I used to gather mushrooms in Kaladim--he had 8 large boxes packed with EVEN numbers of mushrooms. First response to the petition was a canned response stating that the character had been deleted too long ago for restore.

I petitioned again, explained that I had another character restored from the same time period...unfortunately, I still didn't get the 'toon back (no backup of him could be found), but I did manage to get a GM to actually look for a backup instead of dismissing the request out of hand.

I still miss all those beautiful 'shrooms, but I feel better knowing that some effort was put into locating them.