need Lucy item collector help

[Verdandi]

Anyone here know much about Lucy's item collector? I've been using it for a while but it has yet to upload an item that I have but isn't in their database, so something ain't right. The people in their own bugs forum have been, erm, less than responsive. :P But I have a new item, durn it, I wanna add it! The folks on the shaman boards didn't have an answer, so now I'm appealing to my fellow tradeskill geeks. The following is what I posted on Lucy's boards a while back, and it's still behaving the same way.

At first it was in quiet mode, but taking it out of that didn't help. So I dinked around with the Network Interface option in the settings. The default that it was on previously was "NdisWan Adapter" while the other option that I tried now is "Intel(R) PRO Adapter". I tried switching between the two while logged in, zoning a couple times when it said "Desync detected, zone or relog to reset." Here is the entire transcript, with the port #s turned into XXXX because I don't know if they'd give anything away to unfriendly hacker types:

EQ Item Collection Engine v 1.12.3.3 starting up...

listening on NdisWan Adapter (Microsoft's Packet Scheduler) .
Session tracking is enabled.
Saving profiles in C:\Program Files\EverQuest\.
Username set to: Verdandi

EQ Item Collection Engine v 1.12.3.3 starting up...

listening on Intel(R) PRO Adapter (Microsoft's Packet Scheduler) .
Session tracking is enabled.
Saving profiles in C:\Program Files\EverQuest\.
Username set to: Verdandi
Setting up session: Client port XXXX, Server port XXXX.
Sequence start from server.
Desync detected, zone or relog to reset.
Processing player profile.
Setting up session: Client port XXXX, Server port XXXX.
Sequence start from server.
Desync detected, zone or relog to reset.

EQ Item Collection Engine v 1.12.3.3 starting up...

listening on NdisWan Adapter (Microsoft's Packet Scheduler) .
Session tracking is enabled.
Saving profiles in C:\Program Files\EverQuest\.
Username set to: Verdandi

EQ Item Collection Engine v 1.12.3.3 starting up...

listening on Intel(R) PRO Adapter (Microsoft's Packet Scheduler) .
Session tracking is enabled.
Saving profiles in C:\Program Files\EverQuest\.
Username set to: Verdandi
Processing player profile.
Setting up session: Client port XXXX, Server port XXXX.
Sequence start from server.
Desync detected, zone or relog to reset.

EQ Item Collection Engine v 1.12.3.3 starting up...

listening on NdisWan Adapter (Microsoft's Packet Scheduler) .
Session tracking is enabled.
Saving profiles in C:\Program Files\EverQuest\.
Username set to: Verdandi

Each time I zoned after switching to the Intel, I immediately checked and it was already saying "Desync detected...", so it's losing the connection immediately. The NdisWan doesn't even look like it's trying...?

Can anyone turn this into suggestions on how I can get the collector to collect?

[kiztent]

There's a setting about using promiscuous mode. Make sure that is off. I've actually had it stop working lately. I know this because I've seen items and have the collector running, but they never show up. (6th gnome robe, tae ew plate helm).

Hopefully the next autoupdate will fix this.

[Verdandi]

Nope, no promiscuous mode. I forget why, but I remember that something in the description for it made me decide to leave it off. Maybe I didn't like the thought of my new PC getting promiscuous.